How to Become an IT Support Specialist


In the age of digital transformation, the demand for skilled IT professionals continues to grow. One of these highly sought-after positions is that of an IT Support Specialist. In this blog post, we will discuss the ins and outs of becoming an IT Specialist, including the necessary education, skills, wages, job growth, and the benefits and drawbacks of this career path.

How to Become an IT Support Specialist

What is an IT Support Specialist?

An IT Support Specialist is a professional responsible for providing technical assistance and support to individuals and organizations. They troubleshoot and resolve issues related to hardware, software, and network systems to ensure that the technology runs smoothly and efficiently.

Education and Skills

To become an IT Support Specialist, you will generally need at least a high school diploma or equivalent. However, many employers prefer candidates with an associate or bachelor’s degree in a related field, such as computer science, information systems, or engineering. Relevant certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), can also improve your job prospects.

Key skills for an IT Support Specialist include:

  1. Strong analytical and problem-solving skills
  2. Excellent communication and customer service skills
  3. Familiarity with various hardware, software, and operating systems
  4. Knowledge of network protocols and troubleshooting techniques
  5. Ability to work independently and as part of a team

Wages and Job Growth

According to the U.S. Bureau of Labor Statistics (BLS), the median annual wage for computer user support specialists was $52,690 in May 2020. The lowest 10 percent earned less than $33,450, and the highest 10 percent earned more than $88,470.

The BLS projects that employment for computer support specialists will grow by 8% between 2020 and 2030, faster than the average for all occupations. This growth is driven by the increasing reliance on technology across all industries and the need for skilled professionals to support it.

Benefits of Becoming an IT Support Specialist

  1. High demand: The demand for skilled IT professionals is continually growing, providing job security and opportunities for advancement.
  2. Competitive pay: IT Support Specialists generally receive competitive wages and benefits packages.
  3. Variety: The nature of the role often means working with a wide range of hardware, software, and systems, providing a diverse and stimulating work environment.
  4. Continuous learning: Technology is constantly evolving, which means IT Support Specialists have the opportunity to continually learn and expand their skills.

Drawbacks of Becoming an IT Support Specialist

  1. Stress: IT Support Specialists often work under pressure to resolve critical issues quickly, which can lead to a high-stress work environment.
  2. Irregular hours: IT Support Specialists may need to be on call or work outside of regular business hours to address urgent issues or perform system maintenance.
  3. Keeping up with technology: The rapidly changing nature of technology can make it challenging for IT Specialists to stay up-to-date with the latest advancements and best practices.


Becoming an IT Support Specialist can be a rewarding career choice for those with a passion for technology and a desire to help others. While the job can be demanding and stressful at times, the high demand for skilled professionals, competitive pay, and opportunities for growth make it an attractive option for many. By pursuing relevant education and certifications, and developing the necessary skills, you can pave your way to a successful career in IT support.

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